Ask Capita: Ethical discomfort with how our company manages unpaid interns.

“I manage the touring logistics for a major booking agency. Our entire system for handling pre-tour grunt work (data entry, travel booking drafts, credential sorting) relies heavily on a rotation of unpaid interns. I feel highly uncomfortable with this, as they are doing essential work that should be paid for. I’ve heard other industry leaders on LinkedIn discuss the ethics of unpaid labor. If I raise this to my partners, I risk being seen as soft or inefficient. How can I advocate for a paid internship program, or at least a stipend, by framing it as a business benefit rather than a moral argument?” —Conscientious Coordinator


This week’s response was prepared by Queer Capita Board Member, Miguel Ramos.

Hi Conscientious Coordinator,

Thank you so much for this question. This is the kind of question that the community can benefit from. 

So here’s the problem: doing essential work without pay. That's a problem. Your instincts are spot on. Here's how to advocate for paid internships, the smart, fair, and strategic way. 

Step one: numbers and value.

Start with the data. Track the hours and value the work being done. Numbers can turn your concern into a clear business case. 

Step two. Talent and diversity. 

Paid internships attract diversity. Talented people bring fresh ideas and energy. Unpaid programs limit who can participate and can hold your team back.

Step three: industry examples. 

Check with other agencies to see if they're compensating interns. Seeking unpaid work can make your program look outdated and risk losing talent. 

Step four: Frame it as a win-win instead of a moral lecture

Pitch it as a strategic advantage. Better talent, less turnover, improved workflow, and a reputation in the industry for championing young talent.

Can a stipend or hybrid model of a mix of pay, mentorship, and networking get your company on board? Link compensation to measurable outcomes, such as hours and tasks completed. 

So next time you sit down with your partners, bring numbers and examples. 

And maybe some framing that says, this isn't just about ethics. It's about a better, stronger, and more competitive agency. The magic happens when morality meets strategy and a little clear capital reminder. 

Advocating for paid internships isn't soft. It’s visionary leadership to build stronger, more equitable teams. That's a smart strategy and exactly the kind of leadership that we celebrate.

You got this.

— Miguel


Related Advice

Are you a professional in the Industry?

Join 1,000+ LGBTQ+ and allied professionals in our national network.

Previous
Previous

Nashville Pride & Pen: A Queer Writer's Round Fundraiser

Next
Next

My First Job in Music: Tyrie McKinnie